UIF Complaint - 6 months waiting

Good afternoon

Since March 2022 I have been struggling with the UIF department. I requested a login as our offices were closed so much due to power/water/covid. After numerous phone calls and emails, a month later, I received it. Afterwards I could not submit any forms online. Yet again phone call after phone calls, tons of mails and ticket numbers and literally 2 months later they rep**** saying I need to send my documents via email. This was done 4 times until July when someone finally rep**** saying they received it at if would be processed. This was the 15 July 2022. I phoned in again weekly, sending mails, my case always being escalated but NOTHING happens. This week I have spoken with a team leader whom said that he can see it has been escalated so many times but he promises he will phone me back. Yesterday I phoned in 4 times to speak with a team leader NOT ONE was available. They will yet again escalate my case!!

I am recently divorced, raising 3 children, struggling to find a job (with qualifications) as I am to old for some. I have been waitering and doing odds and ends to look after my children! How long must I still wait for an answer?

People in SA go to jail for theft, die of hunger, rob and kill and because our government takes 6 months to assist their people! And the sad thing is no one in the UIF offices care!! In Scotland when you don't have a job the government immediately assists, they give money for transport to interviews and vouchers for clothes.

I am not even sure if me complaining here will actually work but I am at my wits end.