UIF CLAIMS ON WEBSITE

Hi i have a big problem with the UIF UNEMPLOYED FUNDS I LOSE MY WORK I CLAIN UIF ON THE WEBSITE AND NO UNSWER FROM THEM NO UPDATES I PHONE IN AND THEY JUST SAY I MUST WAIT FOR A SMS OR EMAIL NUT NOTHING IT BEEN A 2MONTHS NOW AND STILL NOBODY CAME BACK TO ME WHY IS THERE A WEBSITE IF YOU CAN NOT SITMIT YOU STUFF ON THERE AND MUST GO IN TO THE OFFICE I CAN NOT BELLIVE THIS IS REDICULUS ......I HOPE THIS WILL BE RESALVED BECAUSE PEOPLE CAN NOT ALWAYS GO TO THE OFFICES AND IT IS EASY TO SITMIT ON WEBSITE BUT REALY GUYS GET YOUR STUFF IN ORDER