UIF claims not being processed

I became unemployed at 1 August 2023 . It has been almost 2 and a half months since . I have been running back and forth to both Alberton and Germiston UIF offices without any success with my claim the Alberton offices said the companies declarations were not on their system Germiston said they were the official at Germiston offices did not take or ask me for all supporting documents which resulted in a failed submission . I was contacted by the UIF customer call centre asking for supporting documents for consultant to consultant this went back and forth for more than a month after dozens of calls and emails nothing has been done to pay out any benifits to me . The call centre do not give their client accurate and reliable information and these people at the walk in centres and call entres are appointed as officials to be public servants but they do absolutely to assist the kind of service rendered is an absolute disgrace and it's Appling to think that my contributions were received and accepted for 12 years now that its time to claim for my benifit which are my constitutional right and priveledge every possible delay and excuse is sought not to process valid . Is this the kind of service delivery we as the public have to be satisfied with . It's disgusting and totally unacceptable.