UIF Claims - NO Responce - [CASE ID: C-***] C-***

I have submitted my Application for Benefits on the 27/06/2024. It was Sent to the assessor on the same day. After multiple queries to the call centre and via email, I eventually received an email asking me for my documentation which I then uploaded to the site link provided. I then received an email confirming that my documents was received [CASE ID: C-***] C-***. This was on the 19th of the 8th month 2024. Since then I have not received any further feedback and when I call the phone gets put down in my ear or don't even ring. When I eventually get thru I am told that my case will be escalated but nothing comes from it. This has happened now on multiple occasions. I have tried to email but my emails are being sent back as undelivered because the UIF email box is full. Can someone please contact me urgently as I have been out of work since Feb 2024.