UIF claims

I am writing this with great sadness and pain. I have wasted my airtime calling UIF and only be told to wait since January and i have not received and positive reply. This is really a bad service. Can you UIF please do something , this not the way to handle issues. The consultant will only tell you that they have escalated then call after 15 days. Labour have all the means to acquire any information but seemingly the delay is on purpose. This is frustrating. My number is *** Id number ***