UIF Claims delay, unprofessional services and no feedback

My initial claim application was lodged on 28 June 2020. I have phone the Department of labour on several occasions and emailed them on several occasions. Everyone keeps on saying the application is in progress and everytime I have to resubmit my documents via the online platform. Its been months since I app**** and still I have had no feedback or payment and I am not the only individual that has encountered this problem with the UIF Claims department. The call centre agents only have one comment "application still in progress and we will get back to you via sms or email after the waiting period". I have passed the waiting period in August and still no feedback. I find this extremely unprofessional and this delay has not been easy on me. If the UIF claims department has a turnaround time of 35 days...why am I still waiting on feedback if this was submitted on 28 June 2020......