UIF claims

I app**** online on the 16 July 2020 for my UIF benefits . The second week in Sept I follow up at Nigel branch. I was told my id was blocked due to Ters (i was working and did received Ters. The department was busy unblocking all the id's which was blocked and app**** for normal benefits. I waited a week and continued with my application. I was given a UI2.8 for my bank to complete. This was done and I submit the document to the UIF offices. Yesterday (2nd Oct) I follow up and was told " my bank send the money back because my banking details was not correct". This is NOT true!!!! The lady at the bank who assisted me double check everything before she signed and stamp the document. I also checked it before sumitting it. I must take again the form to the bank to complete. I had a discussion with my bank and nowhere on my profile was there a note or comment that any money was send back. The UIF department is taking a fat chance claiming my banking details was incorrect. What if the same scenario will happen after submitting the second document?? It was nor the bank nor myself who made the mistake. Maybe the person at the UIF offices who type in my account number must check it before press the "pay" button.