UIF CLAIM, TERRIBLE EXPERIENCE

it's has been a terrible experience to deal with department of labour, I submitted a uif claim via ufiling on the 7th of December, am calling almost every day and I keep getting different information from each agent, different turnaround times. every time I request to speak to the supervisors, they not available. I hate having to deal with government employees. it's sad that while I was working, I was contributing towards uif every month without fail but now that am claiming it's difficult.