UIF claim taking to too long to be processed and no proper updaye given.

I submitted a claim for UIF online in October 2022.I have not received any positive feedback whether my claim has been processed ,or not. It has been more six months since I lost my Job.I have tried to call the call centre to do a follow up.but nobody is able to give me ecact update eccept the matter will escalated to the upper level.after that no reponse.Due to failure in callcentre I then deicided to visit the branch in beginning of February 2023 and I was told there are documents missing .I then submitted those documents physically and I was told to come back after 15 days.When I came back I was told that documents were not in the system I had to submit them again.

I would like to be assisted withthis matter as now I am not sure how does department of Labour operate.One goes ther with a hope that we will fet help after we have lost job and no income and you dont get assistance ratger you areexpected to come ther now and than whilst you dont even have transport money and you will receive no positive feedback .