UIF Claim payment

It is frustration amplified by infinity! I am white and male: It seems that that in itself is a serious handicap, (and I guess one can say welcome to South Africa or this is Africa), but nether the less I am in big **** as a result of poor service delivery from the department of labour.

I have been having a terrible time with the UIF department at the labour department. It just seems that every call, (especially having to hold the line for almost an hour before getting through to a person at the call centre), and bank statement I sent, seems to disappear into a black hole - It was said in December 2019 that payment will be made within the next 7 to 10 working days. Again in January 2020 and again in February 2020 and every time the operator request bank statements that is then sent to the paymaster. It has now been 6 months since I was retrenched and yet I have not received any payment. I couldn’t pay my home loan, medical aid, and insurance premiums the end of February due to not receiving the UIF claim payment. The bank is making my life very difficult, the insurance company wants to know when I’ll pay because if I don’t pay the will suspend my insurance cover and now my medical aid benefit was suspended. This is a double problem as I am a diabetic type 2, which means that I simply will not be able to get my medicine this month that I seriously must take.

Is there anyone that one can contact that can help?