UIF claim not paid

Good day,

I retired on the 28th of February 2023. My application for benefits was submitted via U-Filing on the

8th March 2023. To date I have received no payment – 5 months. I called the UIF call center 19 times during these 5 months. Every time you speak to a different agent and every time, they say they can see on the system that everything is in order and that my claim is with the paymaster. It is impossible to speak to a team leader or Manager as the agents are all working from home. I also managed to get the cellphone number of the manager at the Paymaster in Pretoria. I called her 14 times, but she did not answer her phone. I also sent her an SMS, but I got no response. On the 14th of July I lodged a complaint but received no response. On the 6th of June 2023 I received an SMS that my request for payment has been received and will be processed within 5 working days. On the 29th of June 2023 I was informed by an agent that I should have received payment on the 26th of June 2023, no payment received. I have been contributing to the UIF for nearly 50 years – this is not fair and unacceptable. Payment has been escalated on more than one occasion but to no availability. Please phone Mrs. E.G McDonald Urgently on ***.