UIF claim not getting anywhere in 3 months!

I was retrenched mid-May 2024. Signed up with Department of Labour and UIF claims in June 2024. My account was blocked, as they said I completed wrong information for verification - which cannot be, as I know what my details are! I logged a request to unblock the account shortly after. To this day that query is still open online. I had to go into the branch for them to unblock the account, which took about 2seconds once I got to see someone. I then submitted all my documentation online for the claim to be processed. To this day I have not received a CENT!!!! They keep telling me that the employer has to mark me as "retrenched" on the ufiling system. The employer is not registered under the ufiling portal, as they have 700+ employees. They however use a manual email address at UIF where they submit monthly codes to be captured by a UIF representative. When I phone UIF I am told that their systems are offline and that I need to phone back! WHAT IS GOING ON?!?!?!?! I have paid UIF contributions for 14 years and this is my 1st claim! What a useless exercise! 3months without any salary and it keeps costing money to phone and drive to UIF without any outcome.! Can someone PLEASE just sort this out!?????