UIF claim not being resolved.

I first did an online application 21 November for my Maternity leave to start end Nov, my baby was born 28 Nov of which I faxed all required documents for my UIF claim, I tried many occasions thereafter to get through to their call centre without any success until Monday of which I was advised to email my documents instead then to call today which is Wednesday 8 Jan. The agent I spoke to this time told me nothing has been received or updated yet I received an automatic response from the email ***. When I asked who works this email I was advised it's a system that automatically uploads the documents and all I can do now is wait for mine to be unloaded because it takes time and there is nothing she can do. I am in the 2nd month of attempting to get my UIF Claim sorted out and I refuse to allow this to go into on, we have families at home who needs to be fed which is why this process must be sorted because we can't depend on a system when there is fully capable staff who can do the job. I need this to be resolved or I will refer this matter to the ombudsman.