UIF claim is not being handled efficiently

On the 13th of May 2021, I made a claim using the online link. I have phoned several times and spoke to numerous agents but have not been assisted to date. Agents were cutting the calls and when I phone back the next agent just brushes it aside. I have also requested to speak to a supervisor, but it seems that the agents have been trained to say that the supervisor is in a meeting.

After speaking to several agents, I was told that they captured my email address incorrectly on their system and an email was sent to the incorrect email address. I find this really frustrating as I entered my correct email address on the online application. After providing my correct email address I am still waiting for a response and every agent I speak to says I just have to wait for a response. I have spoken to the following agents - Gerrit, Kedibone, sindisiwe, pakiso, palesa, zandile. My case number is C***.

Can someone please assist me.