UIF claim going on for 6 months now without progress

This department doesn't even deserve one star, I submitted my documents for maternity UIF in March, then again in April, I kept calling and was told they are escalating. Funny enough each call was an escalation since April/May. As I kept calling funny enough in July I am asked to send documents which I sent twice in April, which I did and to date the matter is either being escalated or there's just no reply. Why are we being force to pay UIF when we won't even get it???