Uif claim

I app**** online for my uif and until now I still have not received any text from the department. I specifically chose the branch in Cape Town. It's towards month end now and I need to pay rent. Whe. I check online, it says there's no approved application for benefits yet I long submitted all my documents. When I call them, nobody picks up the phone. I am so depressed, I need money for rent and to buy food. My name is Lakheni