UIF CLAIM

I have submitted a claim with UIF as I am on maternity leave. I have been struggling with them since February. My claim is still not processed even though I have submitted all the documents that was required from me. When I phone, the call centre agents always have some kind of excuse. Either they can't see what is going on as their system is off line. The latest excuse is that my documents are not sufficient, the information must also be completed on a portal (don't know which portal as they do not advise). My Employer does not make use of a portal to pay each emoyee's UIF contribution every month. Our company uses VIP Payroll to manage all payments and the contributions are being paid from there.

When I send emails to ***; ***; ***, I am being ignored.

The last call centre agent told me that I must go to the UIF offices to sort out the issue that they have on their side due to being ***********. I am a new mother with a 3 month old and they are expecting me to go and stand in a queue at the UIF Offices.