UIF Claim

My spouse app**** for UIF (maternity) in November last year and she submitted all the required documents. She was given the telephone number *** to call after 35 days to check progress on her application. every time you call they do not answer or if they answer they place you on hold for more than 30 minutes without any help. The child has been in and out of hospital and she cannot always physically go to Boksburg to check the progress of the application. I've used more than R260 airtime trying to get help not even single day I succeeded.