UIF CLAIM

I've called the Dept of Labour offices and call centre for more than a week now and nobody answer the phones the whole day. I've even send some e-mails with no success. All I want to know is how far is my UIF claim and if all the documents are on the system. I've e-mailed and fax through all the required documents. I'm on maternity leave for 3 months now and I even don't know if I will receive my UIF before Christmas.