UIF Claim

Im quite disappointed with the service of department of labour when it com to dealing with UIF claims that was deducted by them without negotiation but to give it back has became a big hassle for me and i don't don't understand why...

Last i received my UIF claim was on the 02/02/2024 and this follow up continuation on the 24/02/2024. I have made calls repeatedly and emailed to the uif claim line and last month and the only help i got is that they will excallate the matter but till today nothing has be said to me. This month i decide to go to the department of labour from the 02/02/2024 and only managed to get help on the 09/04/2024 the other days the system was down when i was still out waiting in the line. After a long wait i was told to return the following day which and did and they told us, " they have not be working the whole week because the system was not working but right now there's to many of us who need help and they took our names, ID down and told us they will call us if there is a problem till today im waiting and i don't what am i waiting for honestly. I was employed for almost 15 years and they have been deducting this money and i only sow that they paying me for 2019 which i also asked when i made the call to the uif claim office and the lady told me to ask my employer and the funny 4 years ago it started for 2014 when i checked my decorations but now in 2014 if blank there is no submittion and asked again why because you have the information now it go why? The lady that was helping me drop the call on me... I was confused who should i ask or talk to for assistant anymore like if you call the number of head office it rings no one answers, if you call people who are supervising and managing department of labour there number does go throw it rings and no one answerd... I seriously need help with this matter..