Uif claim

I've app**** for uif at the Mitchell's Plain cape town western cape branch in the month of September waited my waiting period of 20 days for them to approve my claim ,claim has been approved waited my 7-14 days for payment ,yet I don't receive a payment after my waiting period only to get my first payment in the month of December, went to sign again in the month of January waited again my 7-14 days still didn't get my payment went back to the branch only to be told I need to wait another 14days yet no payment, once again I go back to be told I need to reapply due to another company being added for claim ,which I did bare in mind I need to wait another 20 days for approval of claim went back to the branch to be told once again to wait another 14 days Which I am very irritated by the level of service a person receives from the department of labour Mitchell's Plain, I've contacted Mr Ngubo Lubelwana and he couldn't even assist me to simply reply to an email ,countless times of calling the branch but their phones just ring ,whom ever may see this of the Department of Labour please advise on my situation. Thank you