UIF call centre not helping anyone

I've been struggling to get any assistance from UIF unemployment claim call centre since 30 July 2024 I've submitted all my documents I called in 4 times to confirm that my documents were correct and valid which was confirmed with me on 4 occasions. I called in from the 9th August and was told they can't give me feedback on the claim the systems are down.On the 14 August my claim was rejected . I called in and was told they don't know why it was rejected and the system is down I must call back. You telling me you have a whole call centre that is work and getting paid to do nothing because the systems are down they can't help anyway. Please urgently contact me as I have tried every avenue to reach them. Called emailed logged a complaint app**** for an appeal and nothing , no response I got a call from UIF today guy said hello and the phone went off