UIF Benefits Claim wrongly rejected, no response

My UIF claim was rejected based on the UIF Act (Chapter 13). I carefully studied the above chapter, as well as the whole legislation, and according to it I am fully entitled to receive the benefits (I have only used +-60 days of the 238 days benefit limit over the last 4 years). In my attempts to get the mistake corrected I tried phoning the the call centre (every time i was put on hold for over an hour, then the line was dropped), and also sent an e-mail with the inquiry (which has not been answered). I do not know what else I can do, but I need the matter resolved as soon as possible, since it is my ONLY SOURCE OF INCOME now, and I had to wait for a month only to find my application mistakenly rejected. I also have not received any SMS regarding my case. I can provide the department with all the details on my claim, which I already put in my above mentioned email to UIF.