UIF benefit is Incompetence

I have app**** for the benefit on the 09th of July 2022 it's been for 3months since I app**** for the unemployment benefit. Everytime when I contact the call center they tell me that they are waiting for the assessor and can not contact the assessor directly, when I request for the manager or team leader they say I can not speak to them, this is really frustrating because I need the funds to pay for my versity costs.