UIF BENEFIITS

Firstly i would like to say that i am so disappointed in the service of the Department of Labour online service. Im speaking on behalf of my husband, who is very stressed out and on his way in getting a heart attack, he has been on the phone with the customer service administrators for 2 months or maybe 3. That is how long he has submitted his UIF claim. clearly they do not have answers. all they can say its with the Claim assessor. This one person even told him that it was approved and he will get a sms in 5 days, well its been 14 days. Why do they insist or suggest we apply online , as it is easier and quicker, but only to find out they are in a backlog and so many other stupid reasons. The supervisors does want to speak to him or have any answers. as you can hear from my reviews i am irate, it put a lot of strain on us as a family. My husband went to Labour Court on the 21/10/2021 to get answers aswell, but to his dismay all they told him was why didnt he just come in and submit, which made him even more angry. They said that they cant do anything and they can see that its by the assessor. So tell me how long do we have to wait another 3 months, what are the CLaim asssessors doing? all documents have been submitted what is the hold up.