UIF bad service

I don't ever want to engage with this department ever again. It all begun on the 14th July when I thought I was applying for my TERS unemployed payment, only to be informed months later upon calling that I had app**** for a wrong benefit. I then explained to the consultant assisting that I was actually applying for TERS, the consultant acknowledged this and pointed that they will escalate the matter and send an email. The email requested a list of documents which I then submitted. I then called back to be assisted by another consultant that requested that I forward a list of documents by the 18 Aug this year I submitted all the documents required. Ever since then I have multiple call backs to them, with different feedback each time. Today again 03 OCT I call back the first response I got was please hold on while I check because you need to apply again on the portal, please hold while I check, until it hung up. Then I dialed again to be assisted by another consultant that told me my claim is being assessed and has reached their assessors on the 30th August, she can't be able to give a time frame for the response, as they don't approve the claims. That is when I requested to speak to the manager, the manager was rude as he spoke over me at some points, these people don't deserve to be employed. They are not there to assist only to see the day through. I asked them why would you send someone back and forth, as I had spoken to various consultants on different occasions all mentioning a different story always. I wonder what prevented the first consultant from telling me the information I got today. This is beyond poor service from a department we are should trust to put it's members first. Every employed person in South Africa should know that UIF only cares about their 1% contribution only. 😡 0 stars nothing I wish I had a choice not to contribute as I don't see the importance anymore.