UIF ARE GHOSTING ME

I submitted my claim for UIF on 22nd May 2021. I have sent numerous emails as advised to Teboho Thejane and Ditoro Makgato for feedback, but have still received nothing. Upon calling in for assistance, I'm told it's been escalated. Please advise who can assist with this matter. Ticket Reference Number: C-*** | Case Issue: Claim Status. Case Number: ***