UIF a Waste of tax payer time money and effort

I would like to take the time to share my horror story experience with UIF-U filing in particular and the UIF call center. Having app**** via the U-Filing method for a uif claim hoping for a smooth and seamless process, little did I know. Submitted in January 2021 without any indication of what to do next I decided to call through the call center who then advised that i needed to upload documents(which I wouldn't have know about until I called in). After submitting the documents, I apparently also needed to ask the consultant to attach the documents to my claim(the documents were scanned in, confirmed they were received, did it not occur to the consultant at this point to attach the docs to the claim or if she didn't have common sense, she could have said sir you need to ask me to attach the documents to the claim which I would have done). She did however ask me to call back within 14 business days to follow up if there has been any progress, forward to the 25th of March when I called in expecting something like UIF will be processing payment in 7 days I get told that the docs needed to be attached to the claim which has me blowing my top. But none the less, we get the docs attached to the claim and guess what, within 27 business days I should expect not payment, but feedback as to what is the next steps. The last lady I spoke with either didn't want to be recorded telling me when 27 working days was from the 25th of March or couldn't count that high.

Fellow South Africans, I can truly without a doubt in my mind say that we really have a group of people who are running UIF but have no idea what to do or how to go about doing it. Or maybe my idea of common sense just seems to be different.