UIF

I app**** for my UIF on Ufiling end July did not receive a notification to upload my documents, however my company UIF TERS was delayed so I received June and July TERS in August and September. I went to Dept of Labour with all supporting docs in October and was requested to come back in November. When I went in November with all supporting docs handed them over and the staff at UIF (Masonic Grove in Durban) took what she felt was necessary and gave me a date for December 2020. In December the UIF staff advised me that there is a notification on the system that my UIF Claim was not captured. I spoke to the DG and he said they have a backlog since September and he cannot assist me. Went back in January 12 since 5am I was in the queue only to be told they can only assist 150 people and we must return the next day. I do not think it is fair to turn people away as we cannot go and sit at their offices from midnight. Anyways I spoke to the staff at Ufiling and sent my docs to Uif via email. To date I have not received any positive feedback sms or emails from UIF giving me any explanations for the delays