UIF

Good day 15 May 2024 I was at labour in Boksburg center to submit my uif doc's. I was told system is offline and he refreshed my UiF logins and said I should finish this online by updating my banking details. I have been busy with call center for past 3 weeks since 8th July but I am no closer to resolution and every time I call I am told of escalation. Even yesterday same story. I went to labour office yesterday 29th July to.query apparently my UI-2.8 form is missing but i need to come back today ,which I did, but now I was told i was in the wrong line by the same Lady who I asked yesterday where should I go when i come back this morning.On top of that they are offline when I arrive at her desk telling me I should have been here at 8am but u look at the time it was just before 10am when she was about to assist me Meaning I might have to come back again on the 31st July to just submit that form.