ufiling online department a dissappointment

I app**** for my UIF October 2020, their system crashed in 2021 and i was requested to resubmit my documents , which i did. everytime i called it was at the assessors for months it was being assessed. finally i received feedback that my claim was rejected, i phoned and was told its because i sumbited it to late, i appealed because i did my application when covid was really bad and getting around was a problem and resources to assist me was limited. the appeal was approved that was months ago. everytime i phone i am being told they waiting for feedback. i phoned today and was given a new reference number. i have emailed the uif complaints department and i still didn't receive any feedback. i just logged onto my online profile and message says 'we cant retrieve any claims at this time'

reference numbers i have received to date are: c-*** c-*** c-***