U- Filling failing us

I have app**** for uif benefits on the 9th via U-Filling. I have been checking my status on line almost everyday it always says received from U-filling. Last week i called customer care i spoke to certain agent enquiring about my application she told me that the administrator will call me if they dont i must call back. Today i have just called customer care and i was told that i was suppose to fill in the forms which they normally email to customers i was not suppose to use U-Filling because it does not work at all. Its really frustrating and waste of time no one told me about it. And if U filling its on the web why cany they remove it because its useless. Can someone please contact me urgently i want this issue to be resolved . Case no ***.