Treat your customers fairly

I need help regarding my uif claim. I signed on the 7th of Dec, never received my payment, I signed again on the 10th of Jan and still playing the waiting game no updates nothing my status has been the same for both months since I signed. I phoned a few times and was told to wait, I don't get a proper answer. I sent emails to customer service no response. Please assist...I had the worst Christmas because I don't have money, I can't buy my kids stationery or pay their book fees then I'm still told to wait after 2month!!!