Tired of lack of commitment from UIF claims department

Good day I am currently struggling since March 2023 and until now I still haven't received my claim. It was only approved 24/5 and now they have an issue where my ****en surname shows on the system so because my bank account is in my married surname payout cannot be done. They keep telling me to update my details with the bank and each time I say the bank is updated as I have been married almost 17 years. Then radio silence. I have claimed maternity benefits twice with no hassles. I am struggling to understand what the issue is. Then I get told to register online but then my registration locks because of the fact that according to them I need to update my surname with the bank as their system shows my ****en surname and that is what I need on my bank statement in order to get payment. Their details are incorrect but yet I have to be the one stressed to the max as I am financially crippled now. All I need is help to fix the problem. I need to know how to go about fixing it in order to get my money but nobody can give me this information. I am stressed and broke and I have a family who has to suffer because of lack of communication and absolute no regard for what I am going through. If I don't call, hound and try every way possible to get answers I would know nothing. I wish they could be more compliant and actually try to get people their monies with as little stress as possible. It's a trying time already and having all this drama makes it the worse. Can I just get my money already!!!