******* and bad customer service

I spoke to 4 if not 5 different people from the UIF contact center. Yesterday spoke to Nhlanhla and Dominique and they both assured me that my payment will be made today as they have done the escalation process. I call again today because I still haven't received payment and I'm being told no escalation was done. This is utter Bul. Its been over 10 days now waiting for my payment as I did my continuation of payment on the 18/03/2022 and still haven't received my payment. Their customer service is very poor and pathetic and bunch of ***** to top it all. I'm not ****** asking for a loan here, I just want my money and it's money that I've worked for. They don't have ****** sense of urgency and this I don't care attitude. No managers or superiors are available for me to speak to which Is also ****.