The worst year & still Department of Labour FAILS us!

This has been beyond ridiculous! My accountant has been in contact with the UIF offices since April, and still, NO progress has been made. We've been very patient but the constant excuses and lack of customer support has been overwhelming. It's understandable that during the start of Covid-19, their workload would be high, but that doesn't explain the fact that: 1. We've sent all of my / my companies correct details numerous times. 2. My bank details keep changing on their system, even after we've fixed it numerous times. 3. Their online application system is faulty, for months it's been saying "your request is being processed" with no change, up until recently... 4. The system now says no information was updated. 5. For some bizarre reason my company is now blocked & needs to be unblocked by Risk Management. With no reason why this happened. 6. We continuously call the number they sent, with no answer. For the last 2 weeks, in order to unblock my company. 7. I have STILL not received any UIF payments/claims, and now applications will be closed.

Horrible service, during a time & a year when we need the Department to help us more than ever. This needs to be resolved ASAP, not only for me but for the countless other people who desperately need those funds.

I myself, always pay my taxes, my uif, my paye. I'm always on time, and make sure that everything is in order. This is beyond unfair! "working for you" - Your slogan definitely doesn't apply.