The UIF Department are ******ng useless

I’m utterly disgusted with the Unemployment Insurance Fund (UIF). I’ve lodged a claim on 2 August 2021 @ 07:56, till date I’ve not received any funds from them. They are full of excuses. After 20 working days I contacted the call centre ***trying to get an update as my application is not moving – the status remains the same - I was told I did not apply correctly, as I didn’t attach the supporting docs and I need to reapply on ufiling – which I’ve done. Followed the same process on 14 September 2021 @ 15:28, and it didn’t give me an option to attach anything. Let a few days slide, I contacted them again – I was told yet again look for the tab to attach your docs, you need to reapply again, which I’ve done on 30 September 2021 @ 23:29. On 5 October 2021 I received an email where I submitted all my docs for processing. I’ve done numerous follow ups, still waiting for the administrator to investigate my case it is still in the SLA. Eventually on 5 November 2021 I chatted to an agent (male) who went through my docs and instructed me to make amendments, as they need the UI19 in the Company name and in Private Capacity, same with the Salary Schedule – these were rectified and submitted on the 5th of November 2021. On 21 November 2021 @ 11:35 my application was parked due to the Decl/UI19Dec being outstanding. I resubmitted this document to the back office on numerous occasions, every day I phone to find out what is the status when will it move on. On the 22nd of Dec 2021 14:40 the same agent who assisted me on the 5th of November informed me that I should log a continuation benefit, to get the application back in the pool as they will never work on it, this was done. He said 10 working days then you will have your monies. On 5 Jan 2022 I contacted them, and was instructed they are busy making payments, and my funds will be released if not Friday the following Monday – still waiting. I cannot even recall how many times I contacted them, and I’m still waiting every day it’s been escalated. Then I get the feedback from the call centre, I don’t think you will win this one, as you started working after 3 months, I’m claiming for the months I’ve been unemployed not the months I’m working, so I should’ve stayed home to wait for UIF to pay me, then start looking for a job. Then in the same breath, they have contacted my previous employer as I had outstanding docs, then nothing is outstanding, they just need to approve and pay. Seriously I’m so fuc**ng irate with this bullsh**. If I ask to speak to a line manager or team leader, they don’t have any on duty, or they cannot transfer me, I need to be patient they will soon look at my application. Soon my as* - almost 6 months but soon. UIF normally makes the 1st payment within 8 weeks, but they are in a back log. I’ve lodged a complaint via email and was told we are in a backlog, and it can take days to weeks for us to investigate the complaint. I’ve never ever experienced such ****ty/useless service like this in my life. Do people work at the UIF offices, as with my experience I think they sit and eat cake and drink tea, day in and out. I guess this complaint will only be looked at n 2025 due to the backlog they are experiencing.