The staff is not useful

My mom app**** for UIF (illness benefits) at the Randburg branch in March 2015, still to date she hasn't received any payments from the department. They have either lost her documents, cancelled her application or the system has been offline. We have been gone to the branch every month to submit the documents as per requirement, but my mom has not received any payment. This is frustrating as it is almost a year and we are being sent from pillar to post. Moreover, they never answer the phone at the branch or the call centre. You get there at 6:30 am to que, to be told that the system is offline or don't know why the payment has not been made.<br>