Terrible service

I have been unemployed for 3 months and department of labour has been giving me a run around, I have been contacting their call Centre almost every week and they keep on telling me about their systems not picking up my records. I have provided them with my work schedule and UI19 . Now they telling me that the are no declaration and unfortunately the company that I was working for won't be able to assist because they have provided me will all that is need and they have been sending through declarations monthly. I am not the only one from the company who has claim and all of them have received what is due to them. It's funny that records of 5 years is not showing and it has been 2 months and a half and seem like I won't get my benefits. Imagine working for 8 years contributing towards UIF and when it is time for them to pay out they tell you, they won't be able to assist because there's no declarations, I don't think the company that I was working for would give me UI19 if they knew they weren't contributing. I am unemployed and I need the benefits