Sick and tired of being messed around!

I activated my Ufiling and my first 2 claims were paid out without a problem. <br> My third claim is now a problem. Only a portion of the money has been paid out to me. I contacted the call centre and was put through to Jane, who told me that my previous company did not declare all my UIF funds. I worked there from October 2009 to February 2015. <br> Jane then emailed me the salary schedule form that my previous employer needed to fill in. (17 sept 2015). I email this info back to Jane as the employer filled it in immediately. She confirmed she received it on the 21st September 2015. I keep checking my ufiling account to see if there has been any progress, but there has been none. <br> I phoned the call centre this morning and spoke to Jane again who was checking the progress, but we were cut off. I then called again and spoke to a lady whose name i did not get. THE most rude, arrogant, unhelpful person I have spoken to thus far. (please check recorded calls). I was asked to be put through to the rating service but she hung up the call.<br> <br> I still have no answer as to what is happening with my query. I was told all would be sorted out within 7-10 working days (as per call with Jane).