Shut down the uif online application

The system they using is really not fair, I did an online application ,they responded with a ref number , I waited 30 days no money was deposited into my account , when you phone their number it not being answered , until I decided to go to the branch , where there's a long que, not even the securities know how to manage the crowd during this pandemic, only to find out when I got inside I still have to reapply for my unemployment fund, and still wait another 6 weeks and these 30 days,doesn't include the weekends, and after that I can't access the claim online to check how far it is with the process, the government must not fool us, the should close the online application because it seem like a waste of time, you'll go hungry hoping for a claim that doesn't exist when you check at the branch.