Shocking service from the DOL UIF claims

Where to start. After numerous communications back and forth after I even got my head office involved, we are sadly still not getting anywhere. I have not received a single payment since September 2023. There was an error from my head office's side that the relevant documentation was supp**** to rectify it months ago. I recently also complained via email that is just being ignored, where I mentioned that I am still paying UIF whilst being on temporary disability even though I have not received any payment. This is demoralising and degrading as I was under the impression that these contributions I have been making for all of my working life would help me now that I need it... shocking experience. I have been in twice, all documents has been sent, but since I complained, now nothing. What is the point of the UIF if it's not going to do what it should. All I would like is to have what is owed to me. How many hundreds if not thousands of South Africans depending on the system is also being failed by it. I do not think this is fair.