Shocking service from Labor Departments and the Ombudsman

How much longer do I have to wait to get my money from the department of Labour? Their excuse is that I am put through as an urgent claim but they can't tell me when I will be receiving my funds? I have been waiting since April 2018. Endless calls,endless visits. I have had to take countless copies of my bank statements to the Mossel Bay branch, which then passes it on to George branch. They can see on the system that I AM OWED the money, but they stay its been sent to Cape Town. When I call for feedback I get told by Georges manger to please not call they will call me with feedback. Needless to say I am still waiting for that call. We eventually got our lawyers to send them an email. I then had to go in again with ANOTHER copy of my bank statements and again was told that, "Yes mam it is our fault and they can understand my frustration, but its been sent to Cape Town" and that's all they can tell me. The last contact I have had with anyone is the 23rd July 2018. Now I would like to ask, if I owed them that money they would have demanded it immediately. I am still paying my UIF every month and its not a small amount that I can write off. I have even contacted the Ombudsman. I sent them an email on the 20 June 2018. I got a reply on the 07 July 2018. Now according to the Law they need to respond to me within 5-7 working days.

I have been very patient and very friendly to every person I have dealt with, but now I am gatvol and I want proper answers. I cannot keep waiting and I don't want to hear that they are busy with it. It is as easy as pressing a payment button on their system.

Mossel Bay and George Labor Departments as well as Cape Town have been absolute useless and ***********.

Can Hellopeter please help me.

Thank you very much.