Service failure and *******ION

Hi I submitted my UIF CLAIM FOR ILLNESS BENEFITS on the 16th July 2024 and when I checked by contacting the call centre last week Friday, I was told that my claim was received and sent to the assessor and the turnaround time is 25-35 days This morning I received an email that they are still waiting for my documents and they repeatedly sent me a link to upload those documents and I have told them several times that I tried for 4 weeks to reset my password and the automated response is link sent to registered email address but till now I haven’t received it When I completed the application apparently a PIN number is populated after clicking submit and I did not receive it, the system is not user friendly as well as the app, I’m unable to register and get access to service This is frustrating and annoying because I keep getting conflicting feedback via email and from call centre I contribute for UIF and when I have to claim all I get is a delay and yet my mental health is compromised because I’m on unpaid leave from July to September 2024, I have no other source of income and I need money for my monthly needs and medication for MAJOR DEPRESSION, ANXIETY AND INSOMNIA. I’m extremely disappointed by the poor service from Maponya mall, the lady by the name of Bella refused to submit my claim, according to her my claim was submitted at Johannesburg by Cavin Solomon and I told her that I was sent back from Main Street JHB because they don’t assist people from SOWETO, I went to Maponya Mall arrived at 6 o clock in the morning queuing in the cold waiting for them to open at 9 and eventually when they did I didn’t get service from a government employee who showed no willingness to help nor empathy instead she said I should go back to JHB and give them any address in order to be assisted 😡the nerve of teaching me *******ion by giving false residential address, I demand disciplinary action against BELLA an accountability from the management of both branches. I am a citizen of this country and I have a FREEDOM OF CHOICE in terms where I getting effective and efficient service. I resent all documents again today and I need a response and an apology from BELLA AND CALL CENTRE AGENTS for the delay and disgusting poor service and for taking me for granted, they have BATHOPELO PRINCIPLES AND YET THEY DO NOT ADHERE TO THEM THE MINISTER OF LABOUR DEPARTMENT Peter Godonwane should intervene and process payment today