Ridiculous Turnaround Time

I have recently been retrenched and have claimed from UIF online on 05-01-2015. Initially the delay was from my employer not sending through the UI19 form to UIF, I understood this issue. Once this was done I gave UIF a week before I called them back, they then told me a previous employer hadn't sent them a UI19 form either, I though this was ridiculous as they did not request it from the employer directly nor had they updated the status on my online account nor made any attempt to contact me to inform me of the missing info, I had to do this myself and then send them the info required. I gave them another week. When I did the follow up they told me that they now have all the required info but for some unknown reason they did not send it through to the assessor. The gentleman that helped then facilitated this and inform me that it should take about a week. Again, I waited as long, now to contact them is insanely hard. I have called through 5 time so far only to 30 to 40 minutes and not be attended to. I think this service is ridiculous terrible. my last call I waited 30 minutes to have a lady answer and drop the call, its been over 2 months now. I want urgent feedback!!!