Request for payment not received

So, I signed for my continuation of benefits for unemployment on the 28th of December 2023.I have not received the payment till today and I decided to call in the pay master to check as to what is happening with the payment, guess what I'm told that they have not received the request for payment from their side and that I should sign again. I tried doing that and the system isn't allowing to do so, it says I can only request 'another' payment in 9 days which will be the date that I normally sign every month. I'm trying to call the pay master back to explain that, no answer. I really give up on this department, my rent is still not paid and my kids are going back to school tomorrow. What really must happen for the department of labour to take people serious? This department is a disgrace.