Report ***** and *******ion at UIF labour

Enough is enough. I was now calm and peaceful. I have now put together enough evidence from June 2, 2025, to prove that you were negligent and that you did not conduct a proper investigation at all. It is very clear that you are trying to cover up your negligent mistake. That there is a possibility of *****. The reason why I say this is that you have already given 4 different reasons why my application was rejected. Now you claim that there are no funds available. After Elizabeth Kualala Supervisor at Middleburg Mpumalanga UIF offices confirmed on 25 September 2025 that there are indeed funds available for 15 months. So I suggest that you do a proper investigation again. And get your facts straight. I give you 7 days to sort out the situation and make sure I get my UIF unemployment benefits. which is available as been confirmed by your employer . It is not a threat. I have evidence and facts that confirm that you are engaged in ******* activities. I have the idea that ****** may also be involved here. But I don't have concrete evidence to confirm this. So if I do not hear from you within 7 days. I will open a ******** ***** case with the SAPS to investigate further. There is a lot of evidence here and I have a lot more to make my case stronger to prove that ******* activities are going on here. Do your investigation thoroughly. The incident started on June 2, 2025, when I first went to your office in Middleburg Mpumalanga to apply for my UIF unemployment benefits. The lady's name was Thule. I handed her all the documents that I had available at that stage. She confirmed that all the documents were correct, and she made copies of the documents. She also confirmed that there were indeed 15 months of funds available.Her contact details are ***.She said that I have to wait 2 weeks to receive an sms to inform me regarding the date i will receive to give me the date to come and signed for my UIF Unemployment benefits. On the 16 of June 2025, I locked in to your old system to find out that no documents had been captured at all.I called the call centre to find out that there were no documents been captured and no application had been locked. So, I locked an application online and added all the necessary documents online. I phone the call centre to confirm it. 26 June 2025 [CASE ID: C-***] UIF New Ufiling Link Good day, I hope this email finds you well. Please note that the UIF’s online services have been migrated to a new link. To claim unemployment benefits or maternity benefits online, visit https://uifonline.labour.gov.za/uifOnline Should you require any further assistance or have additional questions, please do not hesitate to reply to this email or contact us at ***. Kind regards UIF Contact Centre Contact Number: *** 26 June 2025, my application for UIF unemployment benefits was rejected. The reason .Your Application for Benefit (Unemployment, Maternity, Illness, Adoption etc.) has been Rejected due to the following reason(s) - Section 17(2) did not apply within 12 months from date of termination of employment #************6 #UIF

18 Aug 2025, 14:32.I send this email Please find attached the documents in pdf format as requested. It took you 3 months to tell me that I am trying from the 02 June already to get my UIF money. Can you please complete the process and make sure I get my money ASAP. 18 Aug 2025, 14:22 to *** Email including all my documents. 19 Aug 2025, 10:12 to *** Email including all my documents. 20 Aug 2025, 07:42 *** and *** Email including all my documents. 20 Aug 2025, 07:43 *** Email including all my documents. September 25, 2025, I was back in your office in Middleburg Mpumalanga for the 4th time. After contacting your call centre on several occasions. Each time, there is a different reason and excuse why my application was turned down. I locked a complaint. i sent emails. Elizabeth Kualala, a supervisor, claimed that there was a Ui19 outstanding from Sasolburg N3 truck stop in Warden Free State. Notification of complaint was then submitted. After 3 weeks, I went back to the office in Middleburg Mpumalanga with the Uif 19 from Sasol N3 truck stop in Warden Free State

02 October 2025 My application for UIF unemployment benefits was rejected. The reason .Your Application for Benefit (Unemployment, Maternity, Illness, Adoption etc.) has been Rejected due to the following reason(s) - Section 17(2) did not apply within 12 months from date of termination of employment #************6 #UIF 04 October 2025 Your Application for Benefit (Unemployment, Maternity, Illness, Adoption etc.) has been Rejected due to the following reason(s) - Employee Still Active #0 #UIF .And on the online application it clearly says ordinary/Unemployment Benefits 07 Oct 2025, 18:51 Dear Client, This email serves to acknowledge receipt of your complaint/query. In case of a complaint, the Department of Labour apologises for the sub-standard service and the inconvenience this might have caused. Please note that every effort will be made to resolve your complaint/query, promptly. You can expect to receive a further response from the relevant office within 14 working days of receipt of your complaint/query. In the unlikely event that we are not able to provide a response in that time, we will inform you, accordingly. NB! If your query or complaint relates to COVID19 TERS, please redirect it to UIF- *** and/or *** . To view your payment status or a full list of all companies paid thus far, please log on- https://uifecc.labour.gov.za/covid19/ Yours Sincerely, DoL Customer Care Team The information contained in this communication is confidential and may be legally privileged. It is intended solely for the person or entity to whom or which it is addressed. If you are not the intended recipient, you are not entitled to read, copy, use or disclose any information contained in this message to others. Disclosure and / or use may lead to civil liability. If you received this message in error, please notify the sender immediately by replying to this e-mail or by telephoning the sender and thereafter permanently deleting this message and any attachments to it. The Department of Employment and Labour does not guarantee that this message is secure or error-free as information could be intercepted, *******ed, lost, destroyed, arrive late or incomplete, or contain viruses. Recipients are requested to scan this message and all attachments to ensure that it is virus free. Personal views and opinions expressed in this message are solely those of the author and do not necessarily represent those of The Department. The Department does not accept liability for any errors, omissions or offensive content in this message. 10 Oct 2025 Your Application for Benefit (Unemployment, Maternity, Illness, Adoption etc.) has been Rejected due to the following reason(s) - Section 13(6). No credit days accrued #***9 #UIF 10 Oct 2025, 12:00 *** Email including all my documents. Ticket Reference Number: C-*** | Case Issue: Rejected Claim Good Day Thank you for contacting the Department of Labour UIF Contact Centre. Your case has been logged. Please note the UIF online services are being migrated to a new link. To apply for Unemployment and Maternity benefits online; https://uifonline.labour.gov.za/uifOnline/ Please note you can upload your outstanding documents on the Web Self-Service Ticket System; https://ccselfservice.labour.gov.za/#/sessions/signin • Login to the Web Self-Service Ticketing System • Status of inquiry • Select the ticket • Add comment • Add or Upload Documents Sincerely, Department of Labour UIF Contact Centre Announcement: Due to implementation of the POPIA Act, we are not allowed to share information with a Third Party. Please note you may receive a set of questions from us on email. Your response will help us establish if we are assisting the correct person. Disclaimer: Alteram Solutions Pty Ltd is an official service provider and an agent appointed for and on behalf of the Department of Employment and Labour and any acts and/or omissions performed and/or incurred by Alteram Solutions in the course and scope of management of the outsourced call centre services shall be construed to be the acts or omissions of the Department of Employment and Labour. 10 Oct 2025, 14:16 *** Email including all my documents. 10 Oct 2025, 14:16

10 Oct 2025, 14:17 *** Email including all my documents. 11 Oct 2025, 08:36 *** The problem is with the person who is capturing wrongly . Because the reason for the rejection is .Your Application for Benefit (Unemployment, Maternity, Illness, Adoption etc.) has been Rejected due to the following reason(s) - Employee Still Active #0 #UIF .And on the online application it clearly says ordinary/Unemployment Benefits. So someone is deliberately delaying the application. There is clearly an agenda for that. 11 Oct 2025, 22:02 Good Day LEON HATTINGH Herewith an update in regards to your query. kindly note that documents received, however you need to upload the outstanding document listed below by clicking on this link: https://ccselfservice.labour.gov.za/#/sessions/signin Access the DEL website on www.labour.gov.za Click on Online services Click on Web Self Service Ticketing System for contact centre /https://ccselfservice.labour.gov.za/#/sessions/signin Login to the Web Self Service Ticketing System o Status of enquiry o Select the ticket o Add comment o Add or Upload Documents Amended UI19 completed with 1.11Authorised person We apologize for any inconvenience caused and thank you for your co-operation. Should you require further assistance do not hesitate to reply to this email or contact us on ***. Kind Regards UIF Contact Centre Contact Number: *** DISCLAIMER: Alteram Solutions Pty Ltd is an official service provider and an agent appointed for and on behalf of the Department of Employment and Labour and any acts and/or omissions performed and/or incurred by Alteram Solutions in the course and scope of management of the outsourced call centre services shall be construed to be the acts or omissions of the Department of Labour 11 Oct 2025, 22:31 Can you please more specific regarding the document that is outstanding? Which document do you still required? 12 Oct 2025, 09:12 Your Application for Benefit (Unemployment, Maternity, Illness, Adoption etc.) has been Rejected due to the following reason(s) - Section 13(6). No credit days accrued #***9 #UIF Can you see the difference between the online application that say ordinary/Unemployment Benefits and the sms received on the 12 October 2025 saying Unemployment, Maternity, Illness, Adoption no credit days. Every time the reason for rejection changes. But if I go to the Middleburg Mpumalanga office, that I did 5 times already. They confirmed that all the documents is in place and there are 15 months credit days available. Confirm by the supervisor.

12 Oct 2025, 09:51 *** 12 Oct 2025, 09:52 *** *** 12 Oct 2025, 10:0112 Oct 2025, 09:52 *** *** 13 Oct 2025, 07:13 *** 13 Oct 2025, 07:14 *** 13 Oct 2025, 07:17 *** 13 Oct 2025, 07:19 *** 13 Oct 2025, 21:07 *** 14 Oct 2025, 08:32 *** *** *** Leon Hattingh ID Number *** 30 Frangipani Street Kanonkop Middleburg Mpumalanga I am applying now from the 02 June 20025 for unemployment benefits with out any success. I was at the Middleburg Mpumalanga branch now 5 times already. They check my documents and assure me that everything is correct. And that it will be approved. Its now the 3 time it been rejected due to late application. Your Application for Benefit (Unemployment, Maternity, Illness, Adoption etc.) has been Rejected due to the following reason(s) - Section 17(2) did not apply within 12 months from date of termination of employment #***6 #UIF My last job was on April 2025 at Underberg Dairy. So how can I app**** to late?Somebody is not doing there job properly. The excuse was that you when to a new system and all the information was not correct. There was a UI19 of Sasol N3 Truck stop Warden outstanding. It took them 3 months to tell me that. Please find attached all the necessary documents. Regards Leon Hattingh Leon Hattingh ID Number *** 30 Frangipani Street Kanonkop Middleburg Mpumalanga

I am applying now from the 02 June 20025 for unemployment benefits with out any success. I was at the Middleburg Mpumalanga branch now 5 times already. 14 Oct 2025, 08:34 ***

They check my documents and assure me that everything is correct. And that it will be approved. Its now the 3 time it been rejected due to late application. Your Application for Benefit (Unemployment, Maternity, Illness, Adoption etc.) has been Rejected due to the following reason(s) - Section 17(2) did not apply within 12 months from date of termination of employment #***6 #UIF My last job was on April 2025 at Underberg Dairy. So how can I app**** to late?Somebody is not doing there job properly. The excuse was that you when to a new system and all the information was not correct. There was a UI19 of Sasol N3 Truck stop Warden outstanding. It took them 3 months to tell me that. Please find attached all the necessary documents. Regards Leon Hattingh

15 Oct 2025, 10:48 *** 15 Oct 2025, 12#*** Dear Leon Thank you for your query. Please be advised that CCMA lacks jurisdiction on UIF matters. The Department of Labour has jurisdiction. Regards Dima Show quoted text

Telephone: | Mobile: CCMA Website: https://www.ccma.org.za 16 Oct 2025, 20:53 *** Ticket Reference Number: C-*** | Case Issue: Rejected Claim Good Day Valued Customer, Kindly be advised that your case has been resolved with the following message: Kindly note that claim was rejected due to no credit days accrued We trust that you are happy with the resolution. If not, please contact the Contact Centre. Should we not hear from you in this regard, this case will be closed after 3 working days. Sincerely, Department of Labour UIF Contact Centre

Announcement: Due to implementation of the POPIA Act, we are not allowed to share information with a Third Party. Please note you may receive a set of questions from us on email. Your response will help us establish if we are assisting the correct person.

Disclaimer: Alteram Solutions Pty Ltd is an official service provider and an agent appointed for and on behalf of the Department of Employment and Labour and any acts and/or omissions performed and/or incurred by Alteram Solutions in the course and scope of management of the outsourced call centre services shall be construed to be the acts or omissions of the Department of Employment and Labour.

16 Oct 2025, 20:53 *** You've received a response from customer care for Ticket: C-*** Good Day, Please check ticket number: C-*** You have received a response from our contact centre representative!

-Department of Employment and Labour Contact Centre How is it possible. Elizabeth Here is clear evidence that you are trying to cover up the mistake of your colleagues. You are aware that this is *******ion. That you are providing false information to your customers . This indicates that things are being hidden here.

On Thu, 16 Oct 2025, 20:52 , <***> wrote: Good day, LEON HATTINGH Herewith an update in regards to your enquiry relating to C-*** Kindly note that your claim was rejected due to no credit days accrued We apologize for any inconvenience caused and thank you for your co-operation. Should you require further assistance do not hesitate to reply to this email or contact us on *** Kind Regards UIF Contact Centre Contact Number: *** DISCLAIMER: Alteram Solutions Pty Ltd is an official service provider and an agent appointed for and on behalf of the Department of Labour and any acts and/or omissions performed and/or incurred by Alteram Solutions in the course and scope of management of the outsourced call centre services shall be construed to be the acts or omissions of the Department of Labour