really Bad Reception for a state responsible service

We were told to come in on the 11th February to hand in our forms for payment, there was a power outage at the time, however we were told to leave our form there for payment into my Bank Account. Then on February 13th @ 14:46 I recieved the following SMS message ( Dear Tessa. UIF Claim approved. Submit request for payment after 15 days at a local Labour centre/www.Ufiling.Gov.za. Enquiries contact local Labour Centre. Case Number: *** The Biggest problem here too, is they do not answer their telephones, or cut you off if you get through the engaged signal