Query sent back and forth with no response

On the 1st of July 2015 I lodged a query at the Department of Labour and this was obviously for a very serious case that I am dealing with. The first response I received was<br> <br> From: Lloyd Ramutloa (HQ) <br> Sent: 01 July 2015 12:10 PM<br> To: Belinah Ndumo (HQ)