Putrid UIF

I was retrenchment end November 2020. I registered and app**** for benefits on 1st December 2020. To date I have still not received a payment. I worked for Telkom and all my documents were submitted electronically to the dept of layout yet they keep on telling me that my UI19 form is outstanding. I have requested from my Telkom HR who confirmed that the batch of employees that left the company last year, all our files were submitted and receipt thereof acknowledged by the Dept of labour. I dnt understand why I have also been asked my salary schedule yet the customer service advisor from Dept of labour confirmed that they do have it. It is so frustrating. Just this morning i was advised to see a Laboyr inspector?why must I do this? Is the call centre not equipped to provide assistance? I have worked for many years and diligently paid my contributions every month but now I have to wait 5 months for my money!My ID number ***. My cell number ***. My email address ***